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Claim Instructions:Scope of Acceptance.The business cooperation between both parties must be JCtrans members and within the validity of bembership benefits service period; not suspended or blacklisted.The platform only accepts compensation claims for businesses within 90-150 days from the date of Bill of Lading signing.Compensation claims generally will be applied to cases where there are no objections or disputes between both parties. Cases requiring platform collection and compensation.Claim Process: **For detailed information, please refer to Section 5.3 of the JCtrans International Membership Service Contract.**If the debtor fails to fulfill the payment obligation within the 30-day collection period, the platform reserves the right to terminate the member service of the debtor at any time, issues a warning to all members, add them to the blacklist, and report to the bad debt.Compensation Claim Operation Guidelines:https://www.jctrans.com

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Overseas Cooperation Risk Warning Tips of JCtrans membersRecently, we found that some logistics companies use JCtrans logo JCtrans ID in email signatures without authorization. In order to protect the rights and interests of members, JCtrans has issued a ban notice to all logistics enterprises that falsely used the JCtrans logo. Remind member enterprises to pay attention to whether the other party is a JCtrans member when cooperating. You can log in https://www.jctrans.com/cn/ to inquire or contact your customer service personnel.Pay attention:1.About Members' Rights standard: The company can enjoy all membership services only after they pass audit process for credit of JCtrans, pay membership fee and publish company information as one of the members on our website www.jctrans.net. For example, if company A become an International Member Community member, therefore only company A can enjoy members’ rights and services, any branch of company A CANNOT enjoy any services, if they did not pay membership fee.2.It is recommended to check the current status of the counterparty's membership through the website at any time before the cooperation: membership start and end dates, member identity (JC Elite/JC Premium/JC Rising/others), whether it has been SUSPEND/BLACKLIST.3.If the membership expires within three months, it is recommended to confirm the membership renewal of your counterparty before cooperation.JCtrans.com

Risk warning: The Red Sea crisis affects member cooperationSince December 2023, the Red Sea crisis has led to several TOP 10 shipping lines adjusting their operating routesand beginning to charge temporary surcharges. At the same time, it has directly led to a rapid increase intransportation costs in the international logistics and some uncontrolled risk in cooperationJCTRANS hereby reminds all members:@ Verify the carrier's route and schedule adjustments to avoid delays in arrival at the port or adjusting the order of loading that may affect delivery time. @ Verify the adjustment rules for freight and surcharges, and both parties should negotiate and resolve theadjustment of temporary fees of the carrier. @ Both members should maintain communication and tackle the risks of business, operations, and accounts that may arise from the crisis. JCTRANS will maintain a responsible attitude towards members, provide reasonable and compliant advice and solutions, and assist all members in responding to this crisis.If you have any inquiries or questions, you can directly contact your customer success manager or submit your problem through "Online Claim". https://www.jctrans.com/en/membership/tools/riskJCtrans.com